Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

Our products are rigorously tested to ensure they meet the highest standards. As such, we only accept returns under the following conditions:

• Malfunctioning Devices: If your device is defective or malfunctioning, you may request a return or exchange within 14 days of receiving the product. To be eligible for a return, you must provide clear video proof of the malfunction.
• No Returns for Change of Mind: We do not accept returns for reasons such as "not liking the product," "change of mind," or any other subjective reasons. Our policy is strictly limited to defective or malfunctioning devices.

Discounted Items

All sales of discounted items are final. Refunds for orders purchased at a discounted price will only be issued if the item is proven to be defective or malfunctioning, with required video proof.

How to Request a Return

1. Contact Us: To initiate a return for a malfunctioning device, please contact our support team at thecurlessential@gmail.com within 14 days of receiving your item.
   1. Provide Proof: You will be required to submit video evidence showing the malfunctioning device in action. Our team will review the evidence to determine eligibility for a return or exchange.
   2. Return Shipping: If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Used Products: Products that have been used or show signs of wear and tear are not eligible for returns, unless the issue is due to a manufacturing defect.

Non-Malfunctioning Devices: Devices that function as intended but do not meet personal preferences or expectations are not eligible for returns.

1. Please inspect your order upon reception. If you receive a defective, damaged, or incorrect item, contact us immediately with video proof so we can evaluate the issue and make it right. Any claims without the necessary proof will not be accepted.

Address and Delivery Issues

Ensure that your shipping address is correct at the time of order.

Curlessential is not responsible for orders that are undelivered due to

incorrect addresses provided by the customer. Once an item is

processed (within 24 hours), we can no longer change the delivery address.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. However, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we will notify you if the refund was approved. If approved, you'll be automatically refunded on vour original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since your refund was approved, please contact us at  thecurlessential@gmail.com.